Our Warranty
Production Defects are covered
see the graphic below for more details on what is considered a production defect.
The following are not covered by our Warranty:
- Transportation or inspection costs
- Bedding products sold “as is”
- Body impressions / compression less than 3”
- Comfort Preference
- Changes/alterations to our specific structure and design
- Fabric stains due to soiling, fluids, tears and/or burns
- Damage due to abuse, misuse, ordinary wear, mold or mildew, failure to follow care instructions, improper maintenance
- Allergies
Additional Information
Employee Safety
Even if the products are deemed “defective”, The Wool Bed Company™ reserves the right to refuse service and void the warranty if we deem the products unsanitary. We value the safety and health of our employees and will not expose them to work conditions that endanger their well-being.
THIS INCLUDES BUT IS NOT LIMITED TO:
- Blood
- Bodily Fluid/Stains
- Pathogens
- Cleaning or the use of cleaning products
Fire & Flammability Testing
*Our wool products pass the federal fire retardant laws 16 CFR 1632 & 16 CFR 1633 (Flammability test, cigarette smoldering test)and were conducted by a government certified lab. However, if the products are treated with cleaning solutions or chemicals their flammability resistance may be seriously compromised.
View Our Product Warranty Documents to Learn More