Our Guarantee
Here at The Wool Bed Company™ our journey started with a few sheep and dream of offering a natural alternative to the types of bedding products that were being offered to you the customer. Through our devotion of endless research and development we have truly discovered the miracle of wool! Our values have always been a little different from the mainstream bedding companies; valuing quality over quantity, searching out the finest organic materials instead of the most cost effective, and having employees’ who take genuine pride in hand-crafting each mattress, topper, comforter and pillow.
The Wool Bed Company's™ Guarantee
If a product is found to be defective with 30 days from the day the items are shipped, we will repair or replace the defective items at the company expense. Additionally, we will pay shipping charges to return the remade product to you. Valid claims will be at the sole discretion of The Wool Bed Company™. Customers will pay to return products found not to be defective. NOTE: Wool is a natural fiber and can level up to 3in or 30% in shipment and to your weight.
Please contact The Wool Bed Company™ for return information - Call 1-920-860-6086. Purchaser is responsible for Return Shipping Cost. To return an order you must have a "RMA NUMBER" on the outside of box, if there isn't one on the box it will be refused. All products are custom handmade to order - no returns without authorization.
NOTE: All FREE items included with the purchase of a Wool Mattress Set must be returned for full refund to be processed.
From our pillows to our pet beds, every wool bedding product we offer comes with the Surround Ewe™ Renewal Certificate. This certificate will guide you through our Surround Ewe™ Wool Renewal Program so you know when to have your wool cleaned and restored by The Wool Bed Company™. This affordable program keeps your wool bedding feeling and looking like new for continuous sleep comfort.